Shipping Policy

At Fonofy Technologies Private Limited, we are committed to delivering high-quality refurbished mobile devices to your doorstep with speed, care, and transparency. Please read our shipping policy to understand how we handle deliveries.

Shipping Coverage

1. We currently ship across all major cities and towns in India.
2. For bulk orders or international shipments, please contact our support team at support@fonofy.in.

Processing Time

1. Orders are typically processed within 1–2 business days after payment confirmation.
2. Orders placed on weekends or public holidays will be processed on the next working day.

Shipping Methods & Delivery Time

Note: Delivery times may vary based on location, courier delays, or unforeseen circumstances.

Shipping Charges

1. Standard shipping is free for orders above ₹6,000.
2. For orders below ₹6,000, a flat shipping fee of ₹99 applies.
3. Express shipping charges are calculated at checkout based on location and urgency.

Packaging

1. All devices are securely packed using tamper-proof and eco-friendly materials.
2. Each shipment includes a quality checklist, invoice, and warranty details (if applicable).

Order Tracking

1. Once your order is shipped, you will receive a tracking ID via SMS/email.
2. You can track your shipment via our website or the courier partner’s portal.

Delays & Exceptions

1. Fonofy Technologies is not liable for delays caused by natural disasters, strikes, or courier service disruptions.
2. In case of delay beyond 10 business days, please contact our support team for resolution.

Address Accuracy

1. Please ensure your shipping address and contact details are accurate at the time of order.
2. We are not responsible for failed deliveries due to incorrect or incomplete address information.

Lost Shipments

1. If your package is lost in transit, notify us within 48 hours of delivery attempt.
2. We will initiate an investigation and offer a refund as per our Return Policy.