Shipping Policy
At Fonofy Technologies Private Limited, we are committed to delivering high-quality refurbished mobile devices to your doorstep with speed, care, and transparency. Please read our shipping policy to understand how we handle deliveries.
Shipping Coverage
- We currently ship across all major cities and towns in India.
- For bulk orders or international shipments, please contact our support team at support@fonofy.in.
Processing Time
- Orders are typically processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
Shipping Methods & Delivery Time
- Standard Delivery: Minimum 3 business days – Maximum 7 business days
Shipping Charges
- Standard shipping is free for orders above ₹6,000.
- For orders below ₹6,000, a flat shipping fee of ₹99 applies.
- Express shipping charges are calculated at checkout based on location and urgency.
Packaging
- All devices are securely packed using tamper-proof and eco-friendly materials.
- Each shipment includes a quality checklist, invoice, and warranty details (if applicable).
Order Tracking
- Once your order is shipped, you will receive a tracking ID via SMS/email.
- You can track your shipment via our website or the courier partner’s portal.
Delays & Exceptions
- Fonofy Technologies is not liable for delays caused by natural disasters, strikes, or courier service disruptions.
- In case of delay beyond 10 business days, please contact our support team for resolution.
Address Accuracy
- Please ensure your shipping address and contact details are accurate at the time of order.
- We are not responsible for failed deliveries due to incorrect or incomplete address information.
Lost Shipments
- If your package is lost in transit, notify us within 48 hours of delivery attempt.
- We will initiate an investigation and offer a refund as per our Return Policy.
