Return / Refund Policy

1. ABOUT THIS POLICY

Fonofy Buy & Sell offers refurbished and pre-owned mobile devices to individual consumers.

Every device is inspected and classified according to its physical condition and functionality. Customers should carefully review the product description, grade, warranty period and specifications before placing an order.

By placing an order, the customer acknowledges and accepts the condition and grading standards applicable to the selected product.

2. F1+

Warranty: 6 Month Warranty

Expected Product Condition:

• Fully functional device.
• 1–2 small dents may be present.
• 3–4 minor scratches may be present.
• No discoloration on the display.

Return Eligibility:

• Functional defect covered under the 6 month warranty.
• Wrong product or model delivered.
• Product materially different from the product ordered.

Not Eligible for Return:

• 1–2 small dents.
• 3–4 minor scratches.
• Minor signs of previous use already disclosed under the F1+ grade.

3. F1

Warranty: 6 Month Warranty

Expected Product Condition:

• Fully functional device.
• 3–4 small dents may be present.
• 5–6 scratches may be present.
• A slight gap between the back panel and body may be present.
• No paint peel on the back panel.
• No discoloration on the display.

Return Eligibility:

• Functional defect covered under the 6 month warranty.
• Wrong product, model or variant supplied.
• Material mismatch with the order.

Not Eligible for Return:

• 3–4 small dents.
• 5–6 scratches.
• Slight gap between the back panel and body.
• Cosmetic signs clearly disclosed under the F1 grade.

4. F2

Warranty: 6 Month Warranty

Expected Product Condition:

• Fully functional device.
• 1–3 major dents may be present.
• 5–6 scratches may be present.
• A slight gap between the back panel and body may be present.
• No paint peel on the back panel.
• No discoloration on the display.

Return Eligibility:

• Functional defect covered under the 7-day testing warranty.
• Wrong product, model or variant supplied.
• Material mismatch with the order.
• Verified transit damage.

Not Eligible for Return:

• 1–3 major dents.
• 5–6 scratches.
• Slight gap between the back panel and body.
• Cosmetic signs clearly disclosed under the F2 grade.

5. RETURN REQUEST PROCESS

To request a return, replacement or warranty claim, the customer must contact Fonofy Buy & Sell through the customer support option available in the application or website.

The customer may be required to provide:

• Order ID.
• Registered mobile number.
• Device IMEI or serial number.
• Clear photographs or videos showing the issue.
• Details of the problem.
• Packaging photographs, where applicable.
• Unboxing video, particularly for transit damage or incorrect product claims.

All return and warranty requests are subject to verification by Fonofy Technologies Private Limited.

6. GENERAL RETURN CONDITIONS

A returned product must:

• Have the same IMEI or serial number as the device originally supplied.
• Be returned without additional physical damage caused after delivery.
• Not have been tampered with, modified or repaired without authorization.
• Include applicable accessories or items originally supplied, where required.
• Be returned according to the approved return instructions.

Fonofy Buy & Sell reserves the right to inspect the returned device before approving a replacement or refund.

7. WHEN A RETURN MAY NOT BE ACCEPTED

A return or warranty claim may not be accepted if:

• The issue is caused by accidental damage after delivery.
• The device has suffered liquid or water damage after delivery.
• The device has been opened, repaired or modified without authorization.
• The IMEI or serial number does not match the originally supplied device.
• The device has been tampered with.
• The reported issue falls outside the applicable warranty period.
• The return is requested solely because of cosmetic conditions clearly disclosed under the applicable grade.

9. CANCELLATION POLICY

Before Dispatch:

A customer may request cancellation before the order has been dispatched. Cancellation approval is subject to order processing status, payment status and whether the product has already been packed or handed over for shipment.

After Dispatch:

Once an order has been dispatched, cancellation may not be possible. After delivery, the customer may request a return only if the product qualifies under the applicable Return and Warranty Policy.

Cancellation Confirmation:

An order cancellation is considered successful only after confirmation is provided by Fonofy Buy & Sell.

10. REFUND POLICY

Refunds will be issued only when the order or product qualifies under this policy.

A refund may be approved for:

• An eligible order cancellation before dispatch.
• A verified and approved return.
• Delivery of the wrong product.
• A verified material mismatch between the ordered and delivered product.
• A functional defect covered under the applicable F1+, F1 or F2 warranty where replacement is not possible or a refund is otherwise approved.

Depending on the circumstances, Fonofy may offer a replacement, full refund or partial refund.

11. REFUND PROCESSING

For successful payments processed through Razorpay, an approved refund will be initiated through the applicable payment transaction.

Razorpay supports full and partial refunds for eligible captured payments. Where supported, refunds are generally processed through the original payment transaction.

Once a refund is initiated, the time for the amount to reflect in the customer's account may depend on the payment method and banking/payment network.

13. NON-REFUNDABLE SITUATIONS

A refund will generally not be provided where:

• The customer changes their mind after the product has been dispatched or delivered, except where otherwise required by applicable law.
• The customer is dissatisfied with dents, scratches or cosmetic conditions already disclosed under the applicable product grade.
• The device is damaged due to customer misuse after delivery.
• The device has been exposed to water or liquid damage after delivery.
• The device has been opened, modified or repaired without authorization.
• The IMEI or serial number does not match the original device supplied.
• The return or warranty request is made after the applicable warranty period.
• The reported issue falls outside the applicable testing warranty.

14. IMPORTANT CUSTOMER ACKNOWLEDGEMENT

Fonofy Buy & Sell sells refurbished and pre-owned mobile devices. Customers acknowledge that refurbished devices may have signs of previous use and that the expected cosmetic condition varies according to the selected grade.

By placing an order, the customer confirms that they have reviewed and accepted the selected product grade, disclosed cosmetic condition, applicable testing warranty period, Return Policy, Cancellation Policy and Refund Policy.

The customer understands that cosmetic conditions specifically disclosed under the selected grade are not generally considered product defects.

15. POLICY UPDATES

Fonofy Technologies Private Limited reserves the right to modify or update this policy from time to time.

The latest version available on the Fonofy Buy & Sell application or official website will apply to future orders from the effective date of the updated policy.